I would like to commend your staff. The service we received on the ground was exceptional. In Melbourne, Hansani, who handed over the vehicle, was lovely and professional. Similarly, in Adelaide, Vicki, who handled the return, was welcoming, efficient, and very pleasant. The vehicle itself was in good condition and served us well throughout the trip.However, we were disappointed by a specific issue regarding our booking.We originally reserved a Mini Euro specifically to ensure easier driving and to minimize expenses, such as fuel and ferry crossing fees that wre booked a head. Upon arrival, we were informed that our reserved model was unavailable and were upgraded to a larger vehicle.When we requested that the company take responsibility for this change by covering the additional costs we incurred at the ferry due to the vehicle's size, we were surprised to receive a cold, legalistic response. After further correspondence, we were offered a 50% refund of the difference.Given the total cost of the rental, the amount in question is negligible. We expected a reputable company like Apollo to take full responsibility immediately as a matter of basic service quality. While we enjoyed the trip, this specific interaction left us with a bitter taste regarding your customer service policies.Best regards,Porat
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Take the ultimate adventure with Apollo, thl’s flagship rental brand. With the most extensive and diverse fleet, Apollo has an unrivalled selection of options to suit every traveller’s unique style and needs.
Apollo offers a motorhome for every kind of traveller and every kind of journey. Whether it’s a family making memories at a favourite holiday park, a couple chasing a romantic escape, or friends embarking on a bucket-list road trip; Apollo has the right motorhome to match the moment.
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