Familiarisation, on boarding, admin was all simple and fast. Van was clean and mostly worked well, however wear and tear was evident with cupboard door falling off and excessive noise and squeaks while moving. Advice to refill the gas tank rather than use swap services resulted in a lot of running around we didn’t need. The advice that the app helps you find a place that does this service was also incorrect. Having said that, the manager did finally agree to extend the pre-purchase tank price to us. Van was not charged sufficiently when we got it which meant we had to change plans on night one and pay for a powered site (which was hard to find at Easter).
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