We waited for over 2 hours to receive our van from the original time of pickup which was 9am. Due to the delay we missed planned activities. I asked to speak with the manager, "Mel"at the time of collection to express my frustration. Employees said "she will not speak with you". After asking twice Mel still refused to come and speak with me, claiming that she was busy "doing a van safety check" when she was located the entire time in her office. I knocked on the door after staff had told me where she was. She rudely responded "WHAT DO YOU WANT?", not knowing who I was. I then told her that I wanted to speak with her and she said that she "didnt have time" and i explained id waited 2 hours she said "your not the only one" . I explained that in her role she should be making time to speak to communicate with clients. When I said that I was going to put in a complaint about her, I was encouraged by other staff. When i entered the building one last time she rudely said, "I can speak with you now." This was at the time of our departure from the Perth collection point after waiting for such a long time. I told her I would be putting a complaint in. Her response was "Go for it". Appaling management in that Perth office.
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