The process of collecting the van was very poor. Too many people collecting at the same time, no process to spread people across the day. Just sit over there and wait in the queue. More like attending a cattle auction than someone spending a lot of money with them.We inspected the van to find one of the side windows was held in by gaffer tape, so obvious that no one could miss it. A branch was sticking out of the roof and over hanging the side and as we could not see the roof top no one could say what had been damaged. This’s was after supposedly being made ready for collection. They had to take the van away and sort out adding to the time we had to wait.On a positive note the girl who looked after us was excellent and went the extra mile to sort out the issues with the van.
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