Pick up an Adventure Camper from Perth branch. On the way to Murchison Settlements , got a flat tire, Christmas day 2020, 12:40 pm, 40*C, in the middle of nowhere, no mobile reception or whatsoever. NO JACK AND ANY TOOLS in the camper to change the tire!!!!! NO ONE around at all. Felt in life danger (my wife and I), seriously. Managed to get to the Settlements , driving 5 hours on the rim. Got a payphone , contacted hotline and a rude and argumentative guy called J.R. told me that not always Apollo fit the jack since some customer can not change the tire!!! Eventually, being contacted by RAC. Five minutes later they called the Roadhouse manager (Christmas day he was off), asking to lend me a jack and tools! They (RAC) would not come since 400km away and unsealed road. Before starting the trip, I bought 2 insurance (one special for 4x4) , valued around AUD 700, for what?????. Next day managed to change the tire myself. On the 28/12/2020 drop the camper off, talk to DENISE BASHFORD, never received any reply/follow up from her. After 2 days I received a routine survey, and after my complaint, I got a credit of AUD 240 on my credit card. Now been waiting for consumer protection WA to contact them and have a fair compensation. You can not rent a 4x4 in Western Australia (or else where) and not provide tools to change tires, and not assisting customer in danger. Is way , way too much. A REAL NIGHTMARE, WORST EXPERIENCE EVER IN OUR LIFE! NEVER APOLLO AGAIN!!!!Reservation Number JRP8JT
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