We've (especially me) have been dreaming of this multi-week roadtrip for YEARS. We finally booking in the first week of January. As things escalated we umm'd and ahh'd about whether to go. I reached out to Motorhome Republic (whom we'd booked our campervan through) and they were very open and said they have every intention of working constructively with their customers and their suppliers, but things are moving quickly so we just don't know yet. We started to think maybe we shouldn't go? Three days before our flight we figured, our destination seems to have everything under control. But literally THAT NIGHT our destination blocked all international travel. We were very upset.However Enrique at Motorhome Republic confirmed that the supplier, Apollo, had agreed to full refunds. He said to cancel our booking and put pandemic lockdown as the reason (in the comment box). So we did. The cancellation notification was a bit light on specifics, but we kept the faith that things would work out.We waited and waited. Longer than I normally would to find out if things had gone as we hoped. These are extreme times, unprecedented in the life of all of us. I followed up politely after a month, just to check to see I hadn't been forgotten. The nice lady said please, things are very busy as you can imagine so we appreciate your patience - perhaps 6 weeks?Then BOOM. Basically right on the 6 week mark (maybe a day early?) we got a FULL REFUND. We were so, so, so relieved. That was a lot of money. Nowhere in the T&Cs does it commit them to doing this. They did it because it is the right thing. For which we are incredibly grateful.So the point of all that story is for me to share my experience with Apollo Motorhomes (and Motorhome Republic/VroomVroomVroom) in this crazy and uncertain year that has been 2020 so far. And say a very big and heartfelt thankyou to Apollo for giving us a full and total refund. This is how a company that actually does care about its customers behaves. You've definitely won some loyal customers in us. And as soon as flights resume, we'll definitely be booking our campervan with you.
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Take the ultimate adventure with Apollo, thl’s flagship rental brand. With the most extensive and diverse fleet, Apollo has an unrivalled selection of options to suit every traveller’s unique style and needs.
Apollo offers a motorhome for every kind of traveller and every kind of journey. Whether it’s a family making memories at a favourite holiday park, a couple chasing a romantic escape, or friends embarking on a bucket-list road trip; Apollo has the right motorhome to match the moment.
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