First i'm french so sorry for my english.We rented a motorhome from Apollo from the 15 mars to the 4 april. We didn't take any insurance. Unfortunately we made some damage on the motorhome. Someone broke the plastic around the light at the left back and we did a scratch on the left side on the motorhome with a tree. i don't complain about that. It was our choice to don't insurance. We played and we lost. The amount of the damage was of $3469.14. I found it expensive ( i have photos if you want to judge by yourself ) but i can not argue with that because i was back in France. The problem was to recover the rest of my bond ( Approximatively 4200 dollars ) . So they told me that it should take 4 weeks so the 2th may. After several mails send,I received an email the 24th april telling me i will get back my money 2 weeks later so the 8th may. But the 15th may i send a mail because i did not receive anything and that i needed my money.No answer. I sent another mail one week later. Still no answer. It was very difficult to call their office from France because it was expensive an the time difference.In my bad luck, i had the chance that a friend of mine was staying in Australia so even if i did not want to involve him, i had no another choice.He called for me. It was very difficult for him to have someone to manage it. But eventually he told me that Apollo will get back my bound plus a commercial gesture.So i was relieved but i should not be. When 2 days after, i check my accounts, not only they didn't no get my money back, they took the exactly same amount from my count. No need to say that i was deeply in the negative and of course it happened a week end so i had no way to call Apollo. I had to ask money to my friends to fill my account. At that time, i was so angry ( to stay polite ) because i was powerless.I even thought it was a scam and i should go to the police.Luckily my friend was there. He reached out. They told me it was a mistake and that they refund asap ( so one week later ) but they won 't pay for the fees of my bank even if it was a 100% their fault.So finally i get back my money but when i looked closely, they did a mistake. They didn't give me back the money that they own me ( 4100 $ ) but the money i own them ( 3400 $) .One time again, my friend had to call them to explain their mistakes and i had to wait another week to get back my money. So it was 2 long months to get back my refund. Luckily i did not need that money to live and i have friends who can lend me money in meanwhile but if it was not the case i could have been in serious trouble.Really, i don't know if they are just really bad at their jobs or dishonest but anyway before renting a motorhome with Apollo, think twice or just simply don't do it.
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