Unsupportive and unaccountable staff/management - Missing piece of clothingI stayed at Apollo hotel on the 11th of November as a business trip.My dissatisfaction became real once I had to deal with a jacket left behind. Any properly run hotel and management must have a process in place to deal with such situations. A few days after my stay I phoned the hotel reception and after an email exchanged, the staff confirmed that my jacket was left in the room wardrobe and via me giving my address details and bank card details for (postage costs) I would receive the item left behind. Up until this moment all was good.During the following days/weeks the contact became extremely hard (no replies to various emails, reception not answering the phone) which terminated with an email by management saying that the jacked "went missing". No further support, no compensation offered, just silence. I expected more. A properly managed hotel would have made themselves accountable in such situation.
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