Apollo Hotel, Basingstoke, UK.Dated hotel and very musty smelling in reception, corridors etc. Room was ok, no teaspoon to make tea/coffee, sink badly cracked, vent in bathroom didn’t work and window latch broken so good job it was hot as you couldn’t close it. Breakfast was terrible, understaffed, poor service (although the two staff there were trying their best but were clearly stressed and fighting a losing battle), no clean tables, glasses, cereal, food sparse and had to ask for fried eggs which took 15 minutes by which time everything else was cold. It appeared they had run out of most things. No pastries, fruit, yogurt or decent bread, there was a distinct lack of food. Everyone in the restaurant was complaining and making jokes about how poor everything was. Someone asked to speak with a manager but was told there was not a manager there and that they had gone on holiday together. We complained to receptionist when checking out but she was unhelpful and just said “there is nothing I can do, we are short staffed on weekends.” Begs the question why are they taking bookings when there aren’t enough staff or food for guests?! Paid £100 including breakfast for 1 night and it really was over priced for what we got. This hotel requires refurbishing, more staff, breakfast was lacking, unorganised and poor. I would definitely not recommend staying at this hotel.
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