I stayed in the Apollo hotel the weekend just gone.We had to change rooms 3 times on our 3 night stay at the hotel.1st room window was broken and very cold. We were told heating does not come on until 4pm. When check in is 3pm.The 2nd room went to have a shower or bath and no hot water.The 3rd room we moved into on the Sunday morning and this was our last nights stay here. The room was all in good working order.The staff excused any complaints that were made and it was obvious it was short staffed by no one at reception pr bar staff disappearing all the time.Staff made no apologies for any complaints made or seemed to accept responsibility.Food was the only great thing about the place. But that also had its problems.But they say you also get what you pay for. My argument is no matter what you pay for you expect abetter standard of service.Has on the Saturday we had to ask to have our full English breakfast to be microwaved. The staff told us that they had turned the heating on the food bar down and now turned it up after we had mentioned the food was stone cold. There is something not right about that.Would I stay there again,No!!!!I did stay at this hotel in 2016 and would have gave it 4 stars then.Such a disappointment this time.The pool was cold and the jacuzzi was steep getting in and out. There were no sign to say there was an safety issue amd was only told by a member who was already in the jaccuzzi. You had to ask for towels and the guy at the pool reception was not helpful at all with pointing out what facilities there were.I got the impression that all the staff were probably fed up with all the guests that were moaning. I believe we definitely would not have been the only ones.
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