I stayed at Apollo Hotel Birmingham, earlier this month. Very big family rooms, we were a room with 3 beds and a bunk bed, still loads of space even if there are so many beds. Beds didn’t feel bad at all. With how the hotel looks, I was so scared, thinking I would fall into the bed hole.Room was cleaned but still has spiders, bathroom was really bad, outdated i can say. The whole room outdated, windows couldn’t close. There was a lot of road noise and people passing by in the night, i literally didn’t sleep. Toilet seat was broken. It was dirty, I had to ask the guy at the reception for cleaning staff to try and make it comfortable for me and children. Little one refused to wee in there, we had to buy nappies. We were there for a conference, the toilets for the hall were crazy dirty, the upstairs one was flooded, can’t explain how bad it was because you can never understand it. We asked for it to be cleaned, it couldn’t be cleaned because the cleaner had gone. Those toilets looks like they’re from 1947!! Very bad. I loved the staff, they were all very friendly and apologetic as well about the hotel conditions though it wasn’t their fault. So the 1 star is yours guys!! Keep up the good customer service even in terrible conditions like the ones you work in.
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