We attended the Apollo Basingstoke hotel on 1st April for a hosted music event and the hotel were responsible for providing a 3 course sit down meal! The food was not fresh ,inedible ,cold and undercooked, the soup was like salt water and the main was chicken (the chicken was the only main offered )three of our meals went back twice and when they came back the only thing that changed was that the plates were hotter ! There was still no resolution so we literally went hungry with no alternatives offered there was no real concern shown that the chicken wasn’t cooked (red) and a high risk of someone eating it becoming unwell, this seemed to be the theme from a number of other guests we spoke too during the event ,if it was just the meal we had gone for we would have left demanding a full refund , I will be contacting the events organiser to get a view of how this was allowed to happen first thing Monday and to seek a resolution as I’ve never experienced any kitchen to allow food of that standard to even reach the table or seen such customer focused apathy it was disgraceful! One star is generous AVOID !
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