I had a disappointing experience with Apostille and Legalisation Services. I had sent a copy of the death certificate and asked for it to be returned by emailing the company 30 minutes after I made the payment to them. I contacted the company to stop the process by phone as well but they did not take the necessary action. When I contacted the Legalisation Office ( government body) that installs the apostles, they informed me that the company has direct access to them and can communicate at any time, but no one has requested a suspension of the procedure. In addition, the apostle was not sent in the time frame and arrived after two weeks, not five days. On top of that the document with apostille came inside a poor quality envelop, almost destroyed.It became clear that their main focus was money. My association with Zack Walker was particularly unpleasant; he was unhelpful and extremely rude, refusing to engage in any conversation when I sought assistance.Overall, my experience was marred by poor communication and services, lies, unhelpful and extremely arrogant, and a focus on profit over customer care.
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Our aim is to simplify the process of document legalisation which is also known as having an Apostille Certificate or Apostille Stamp.
