I used London Apostille Services for an ACRO & ICPC Apostille sold as an “Express Next-Day Service.” I selected and paid a premium for this option specifically because the wording clearly implies a next-working-day, end-to-end turnaround.While the service was ultimately completed — communication was clear, the apostille was issued, a scanned copy was provided, and the original documents were dispatched and delivered — the “Express Next-Day” description is materially misleading in practical terms.In reality, the timeline is heavily dependent on FCDO cut-off times and third-party logistics, meaning that a next-day outcome is conditional and not guaranteed, even though this is not made sufficiently clear at the point of purchase. These constraints only become apparent after the order has been placed, which significantly undermines the expectation created by the headline service description.Operationally competent, but the marketing terminology overstates the speed of delivery and risks setting unrealistic expectations for time-sensitive cases. Clearer, more prominent disclosure at checkout is essential at the beginning not only in the checkout. Until then, customers should not assume that “Express Next-Day” means what it plainly suggests.
Claim your business profile now and gain access to all features and respond to customer reviews.
London Apostille Services Ltd. help national and international clients with the document legalisation process in the UK.
The legalisation team takes care of everything, including assessing if documents can be legalised, notarisation, certification, liaising with the UK Foreign, Commonwealth & Development Office (the FCDO), as well as authenticating documents with Embassies in London when required.
Clients are always fully informed. No hidden costs. No small prints. No surprises.See more
