I would select negative stars if I could. They upgraded our account to Plus without our permission or knowledge, then proceeded to charge us for three weeks in a row AFTER we closed the job. When we reached out to customer service, they proceeded to describe the most ridiculous, illogical cancellation procedure I have ever run across in a business.To stop all charges, you need to1. Downgrade the upgraded job on your Subscriptions page2. Then downgrade the associated slotYour Plus subscription will only be fully canceled once all upgraded jobs and slots have been downgraded.Conveniently, none of this information is readily available ANYWHERE on the platform. But more importantly, the fact that WE NEVER UPGRADED OUR ACCOUNT makes it rather impossible for us to have known that anything needed to be downgraded! The company has refused to provide us a refund and has been quite unconcerned with the OBVIOUS SCAM they're running.
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