app.leadsgorilla.net

No support - Klunky system - SEARCH does NOT WORK

I was told that if I signed up for the pro plan I'd get super customer service and unlimited leads. Well, I don't get more than 60 leads per search, and if I don't refresh the page when I change cities, it will just keep doing your new search in the same city. The search function doesn't work when you're inside a lead list. So if you load a lead list onto a broadcast dialer and someone answers, you can't use the search function to locate the lead with all the specs on that prospect, which is an absolute suck. As in, ruin your day level suck. I've sent them, oh I don't know, 6 tickets requesting assistance and clarification. I get no response other than one request to send a video.. which is not what i call customer service nor would sending them a video have achieved a damn thing. The system is not very well laid out and is klunky. But you know what i do get? Up-sell emails. "Pay us more money!" emails. I get at least 2 of those a day. But in terms of taking care of my issues or someone reaching out who actually gives a damn, nada. Seriously what's the point of a search bar inside your lead list if you can't input a name or number that will actually locate the lead that you know for a fact is in that list? I've paid for the quarter, so I'll get what use I can, but seriously, I'm so incredibly disappointed and will be looking for alternatives. I'm just seething over the lack of something as basic as the ability to recall a lead through a search. I have to sit there and scroll through a calling list of 300+ names to locate a client when they call in because their stupid search bar doesn't work. So much hype behind this product and all the reports and all that extra crap, but you can't do something as simple as locate a lead. I'm seething. I warned them if they didn't help me out and start acting with some professionalism I'd ding them. Well that was a week ago. They get the ding.

Date of experience: Apr 12, 2023