I ordered two items on Sunday. On Monday, I received an email informing me that one of the items was currently out of stock and would re reordered for me. After one week, I asked customer services for an update. They told me that they were still awaiting a restock. Two more weeks later, so three weeks after placing my order, I asked again for an update. While still awaiting the restock, the shop offered to ship the order without the particular item. I accepted and the next day I received a refund. The order was shipped the next day, but of course DHL ran into some issues. I finally received the package four days after it was shipped. The package included two typical Dutch snacks, and the main item was hand-packed in gift paper. This is a very nice touch, which I really appreciate. Fortunately, the item works as expected.In summary, my experience was:Stock: 3/5 > items shown as available on the website should actually be availablePayment methods: 3/5 > using PayPal is only possible via smartphone and PayPal charges a fee (4%)Shipping prices: 4/5 > good selection for EuropeCustomer service: 4/5 > answers within a few hours and tries to find solutions > does not answer all questions asked and could be more proactive > does very fast refunds(Delivery: 4/5 > DHL had an issue with delivering to Germany (there was nothing wrong with the address on the package))Package: 5/5 > the package arrived safely and was well packed > hand-packed item and some sweets as a nice touch
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