The customer service is kind and personal, and they do their best to meet your needs!However, I had to place multiple orders because the first craftsman absolutely refused to make adjustments or work with me on adjusting the ring.The second order was a mix. The initial request went through fine, expectations were being met, until the follow up phone call. I had to restate all of the design criteria all over again, because it was either ignored or not written down. The renders came late because he forgot to email them to me. The initial renders were mostly what I wanted, except the accent stones were the wrong size.The second render was delayed because of the first, and I thought they had fixed all of my concerns. They fixed some of them. And introduced other incongruencies.The rings look nice, but they ordered and set the wrong accent stone sizes. The metal bands are nice, but feel and sound like a totally different metal than the first order. I requested sterling silver.The whole look is wrong because all of the accent stones on the wedding band and engagement ring are too small. They don't even come close to the requested size.At least the main set pieces are correct and are pretty! That is the one main thing I wanted fixed in the first place.
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Providing gold jewelry, diamond rings, gemstone rings, wedding rings, gold bracelets, gold chains, gemstone jewelry, diamond jewelry, men's jewelry, and unique fine gold jewelry with 45 Day Return Policy and free shipping.
