applianceusapro.com

Twice. No call. No show.

I made an appt on 12/15/25 for my refrigerator to be looked at & it was determined the compressor went out. I paid $900 and they came 2 days later to replace it. They did not call/text to keep me updated on eta. When I called 30 min before the window expired they told me to wait one more hour and they will be there. After compressor was replaced it kept making a loud chirping sound & I called them back to take a look 1/6/26 from 11a-2p. They ran late again & again I had to call for an ETA. They fixed the sound, a piece was laying up against something causing the sound. 2/21/26 freezer no longer cooling and intermittent fridge temp. Made another appt for 2/24 from 11-3p asking them to please call/text for ETA and explained to please call if running late. Called them at 2:32p and he said I’ll call you back. At 3:14p they called back and said sorry tech can’t come. Made another appt for 2/25 from 10-2. Total no show and no call/text. Extremely poor service. No pics of job before/after. No update on service just a receipt w what I paid. Do not use this company. I trusted the reviews and that’s why I chose this company. So I’m out $900 2 months after service w a fridge that still does not work and no tech in sight.Update: this service was with a 6 month warranty. I’m guessing since the fridge is not working, they didn’t want to come out for free or have to replace the part again. Still no one has contacted me in any way since 2/23.

Date of experience: Feb 23, 2026