In 2022, my friends and I planned to start a website and a mobile application. We approached a team, and everything was agreed upon: they would build it for approximately ₹5 lakh. We agreed to pay the amount in installments, and they received almost 60% of the total cost.
However, they kept delaying the project and never delivered the final product. After one year, they contacted us again, stating that they might complete the project but that it would be further delayed, and they asked us to make additional payments.
We reminded them that, as per our agreement, the project was supposed to be completed within around four months. Even after more than a year, it remained incomplete, and they failed to provide proper responses or updates.
In 2023, we informed them that we had lost trust in them and requested a refund of the amount paid, as per our agreement. After that, they started ghosting us and stopped responding to our emails.
Their behavior has been highly unprofessional, and it appears they have misled us. Therefore, we have now decided to file a case in consumer court.
Kindly exercise caution when dealing with these individuals. Also, please do not rely solely on 5-star ratings, as their authenticity is questionable and may not reflect genuine customer experiences.
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