I wanted to share my experience with Apteros' customer support. I want to start by stating, this was not requested of me, nor will i be compensated or rewarded for this. This is done entirely on my own volition.
For funding companies and prop firms - hint, Apteros is a PROPER Prop Firm not like a generic funding firm - I almost always face issues because of my KYC and stuff, so its always a nightmare when it comes to working with firms due to factors relating to my nationality and banking. I reached out to Apteros, just like I have to reach out to every firm that I want to trade with, and I reached out with a lengthy email stating all my doubts, concerns, and possible issues that I may have, I informed them about my documents seeking to get clarity and assurances if I would be able to trade with them. Now you must understand, I have to literally email and get written assurances from every firm and company because I have faced issues so many times where it is absolutely devastating to me. Once I get written confirmation i'm usually in the clear. and for the record, I can trade with several firms and I currently do, but its only a few because of my KYC.
Usually when i reach out to firms, they either reject me or they give me a half baked confirmation response where i have to go back and forth with them in order to finally get a written confirmation. But to my surprise, with Apteros, the response, was immeasurably astonishing, I can almost never recall if Ive gotten the same support somewhere else, you wouldn't believe how amazingly thoughtful, caring and thorough the customer support team, and specifically the wonderful Juan C. has went above and beyond to address all of my doubts, fears, and concerns. For the first time, I was treated with courteousness, respect and overall concern. EVEN THOUGH I HAVENT SPENT A SINGLE DIME WITH THEM. They literally went above and beyond to look out for me, to help me, to assure me, to make sure I was set FROM THE START. I had a similar but much lesser experience with TWO other firms out of like maybe 20 other firms I reached out to. I was treated like a person who mattered, i didnt get quick lazy AI responses which clearly show my email wasnt read. Apteros Support takes #1 in my book! If they cared that much from the start, I know for a fact I will be in a wonderful firm when I join the desk! Thank you oncemore Juan C.
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Apteros Trading: Redefining Professional Trading
At Apteros Trading, led by industry veteran Merritt Black, we offer a transformative experience for serious traders. Our approach is unique – we blend rigorous training with real-world application, setting us apart in the world of proprietary trading.
Unique Selling Points:
Elite Leadership: Under Merritt Black's guidance, our firm brings unmatched expertise and insight, drawing from his tenure as the head of future trading at SMB Capital in New York City.
Professional Tryout: Our distinctive Tryout program is your gateway to real capital trading. It’s not just an assessment; it's a career-defining opportunity.
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Structured Yet Organic Learning: Our learning environment balances structured education with organic, experiential learning, fostering a deep and practical understanding of trading.
Beyond Theories: We focus on practical, proven strategies, not just theoretical knowledge. Our training is grounded in the realities of the trading world.
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Pathway to Mastery: Apteros isn’t just a stepping stone; it’s a pathway to mastery. Our program is designed to develop not just competent traders, but industry leaders.
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