It was good until it wasn't....long story short, my dog loves 'A Pup Above' but their customer service and their subscription service needs major improvement. I got double-shipped a big shipment of food (7lb/$300 order x 2) and am very upset due to 1) being charged twice within days of each other and 2) I have no room for 14lbs of frozen food in my fridge!! I emailed customer service saying that I did not authorize the 2nd subscription shipment that was placed at 2am (I was asleep when the additional subscription/order was placed) and their response was 'Did you perhaps hit the 'send now' button?' indicating that I had maybe made a mistake and accidentally ordered more food in my sleep?!?! They will do nothing but say 'sorry the shipment has already been shipped.' I am beyond frustrated with this whole situation. It's upsetting because my dog loves the food but I refuse to continue spending my hard earned money on a company that refuses to do right by their customers. Save yourself the trouble, don't sign up for their subscription plan...as evidenced by other negative reviews here. It's a shit-show.
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A Pup Above was created by dog parents for dog parents 👨👧🐶. Tired of not knowing what was really in their dog Lola's bowl, Ruth and Javier set out to make it effortless to know what's in your pup's bowl and to feel good knowing you're providing them with food that's both healthy and delicious. Our fresh pup meals are gently cooked sous-vide to deliver exceptional flavor, more nutrients, and more protein in every bite. All of our ingredients are 100% human-grade and our packaging is 100% recyclable. Learn more at www.apupabove.com or @apupabove on Instagram.See more
