aquabathroomsbristol.co.uk

Poor survey, poor workmanship

Poor survey, poor workmanshipRichard did our survey but missed important details and underestimated the tiling time by 150% - seems unqualified to quote for such jobs?The standard of workmanship from the "fitter" was poor throughout, very rushed, and I bet there's no way he would accept the same standard in his own house?Avoid!Further update: After hearing about the issues, Richard came back to discussed the issues. He agreed the work was not to the standard he would expect and apologised - which was much appreciated. He tidied things up as best he could. Aqua have also refunded us for the work that wasn't done or shouldn't have been charged for.Update after response:During the survey, everything we wanted was possible and easy! When it came to it everything seemed difficult and compromised. The survey did not spot a wall hung vanity unit may not have been appropriate (which would have been apparent by simply looking in a cupboard). The shower waste was too high for the floor mounted shower tray in our design. I think this could possibly have been spotted, or, resolved if the fitter had allowed themself the proper prep time? I spoke to friend who had their bathroom done, and the fitting company sent an electrician to check the electrics ahead of the work. Leigh did not check, or even mention the electrics - if he had, I would not have had a clue but would absolutely made sure I found out. However, is this sort of thing why you get "professionals" in in the first place? The electricians turned up on day one but could not do anything as we didn't have an RCD, and the lighting circuit was not up to spec. We had to have nearly £2000 worth of rewiring done before the bathroom could be connected up. Although it does state on the contract the the wiring needs to be right, a bit of help would have been nice, and also some warning - we would have had the option of not going ahead, scaling back the design, or at least avoiding the chaos of trying to get it done on the fly trying to keep the project going.There was planned 3days work prior to the tiler arriving. Due to a broken down van, and his son's cricket match this was squeezed into a day and half, becoming increasingly rushed. The shower have been tray was hastily glued down with plasterboard adhesive (not siliconed, or sand/cement as per the manufacturers instructions), and had to be lifted again as the fitter remembered the plumbing had only been push-fitted. As far as I could see no tanking was carried out (despite being on the job sheet). The toilet was not screwed to the floor or wall - the bowl and cistern were only siliconed in - not sure if this is an industry standard now? My concern is that if we have issues with any of the products the warranty may be void? Patching of the plaster was included in the quote (a full skim, or dry-lining would have been chargable), yet the fitter got a plasterer in to do some rough patching who I was expected to pay directly. The cost of hiring a core-cutter was added to the bill. I realised the wrong valves had been supplied (not by Aqua) for our radiator and I got them changed. I found the fitter had already looked at valves but didn't realise they were wrong and had planned to do some Heath Robinson pipework (which would have been visible) to bodge them in. Though he denied it, I'm convinced he broke our nearly £1000 cabinet - I have no proof but my wife and I checked it on delivery and there was no sign of it. (it's difficult to see how it wouldn't have been spotted during fitting?During every compromise I felt trapped and coerced as I have limited knowledge to argue the toss.The fitter had his own fitting company and worked for Aqua ad-hoc, presumably as, for whatever reason, does not have a full order book himself? I was told by the office that "both our own tilers were unavailable" so that's where that comment came from.Aqua's office was hard to get hold of (once the deposit had been paid).I spent hours project managing, and grafting on this refit myself, and don't know what it would have ended up like if I hadn't.I would suggest, rather than boasting 25 bathrooms a month, you focus on 10 or 15, with a core of permanent employees whose work you can depend upon?P.s. Aqua's own tilers were unavailable when it came to it and they got someone in they don't usally use. This was probably a godsend, as Rich, of Fine Lines tiling was excellent! A proper tiler - I would recommend him 100%

Date of experience: Jul 23, 2025