The product arrived in a small, unmarked package. Inside was the folded mat, but no instructions or other information. The air ring was fine, but sealing the plug for the main water mat was challenging. Despite the claims of durability and scratch resistance, it began leaking almost immediately. My pets did get to enjoy it for a few minutes, but this is a charming idea that needs significant improvement in quality for better durability. I had no interaction with customer service as I only paid for shipping during a sale.
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