Disappointing Experience – Not Accessible for AllAlthough Aqualandia appears colourful and fun at first glance, it unfortunately lacks proper systems and accommodations for disabled visitors.We first visited in May 2024. During that visit, my 10-year-old son got lost in the river rapids. When I tried to search for him, staff refused to let me help and even called security on me. It was an extremely distressing experience.We returned on 15th July 2025, hoping for a better experience, but sadly it was worse. While they offer discounted tickets for disabled guests and their carers, the accessibility is very limited. Disabled visitors are only allowed to skip the queue on two rides—chosen by the park—and unfortunately, these aren't even the most enjoyable attractions.For those with mobility challenges, standing for 70 minutes in line without seating is simply not possible. I'm not asking for special treatment—just equal access to enjoy the park like everyone else.There are also other frustrating aspects of the park:• Phone Cases: They sell waterproof phone cases for £8, but you're not allowed to use them on the slides—only in the pool. There’s no clear warning about this at the point of sale. If you want to carry the case around the park, you’re required to buy an additional £4 lanyard, which again isn't communicated upfront. This feels misleading.• Food Quality and Service: The food is poor. Our pizza was served cold just seconds after ordering. When we returned it, staff reheated it to the point of burning. It also wasn’t even cut, and when I asked about it, the staff member slammed the cutter onto the counter in frustration. For the prices being charged, I expect hot, edible food and basic customer service.• Cleanliness: Most concerning of all, there was fecal matter in the tunnel at the Laguna section. It was clear someone had then entered the pool afterwards, likely to clean themselves. Unfortunately, Aqualandia did not clean the affected area, which is unacceptable in terms of hygiene and public health.Unless Aqualandia makes serious improvements to accommodate disabled guests and improve its overall hygiene and customer service, I will not be returning—and I would not recommend it to others.
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