I ordered a tub from a seller and was charged $100 more for shipping than the rate listed on their website. When I inquired about it, they informed me that there was an error on the website. Despite this, I proceeded with the order since the tub suited my needs. However, delivery took two weeks longer than promised. I was satisfied with the tub's quality until the plumber arrived for installation and noticed that the drain assembly was missing. The box labeled for the drain contained the floor drain instead of the tub drain, which I failed to notice. I've attempted to reach out to the support team four times regarding the missing drain, but both my emails and phone messages have gone unanswered. I'm frustrated that I paid $280 for a drain I never received and was charged an additional $100 for shipping. After spending over $4,000, I expect better customer service. While the quality of the tub seems good, which is why I rated it 3 stars, the customer service deserves only 1 star at best.
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AQUATICA Plumbing Group Inc. is a renowned International bath ware manufacturer and designer. We specialize in the production of faux stone bath ware, which is synonymous to indulgence and comfort. Our bathroom pieces are acclaimed for their smoothly organic feel and uniquely sculptured lines.
Designed in Europe, crafted in America, our team of skilled and experienced designers, gives us the doorway to having a raw and original approach to bath ware. With impeccable performance in mind, AQUATICA’s bathtubs, hot tubs, outdoor spas, washbasins, showers and accessories have all been manufactured with only the best in components and materials. Using our one-of-a-kind, patented materials, AquateX, NeroX, and DurateX, in the production of all our pieces. Our varied selection of freestanding, built-in, jetted and air massage bathtubs are rigorously tested, so as to meet international standards.
Founded and established in 2003, AQUATICA was initially launched in Canada, but now expands on an International level. Our reliable shipping program is now available in all 50 American states, Canada, as well as Europe and the UK, delivering directly to your door.See more
