I used Aramex Global Shopper to ship a dress ordered from Zara New Zealand on 1 January 2026. The parcel arrived in South Africa on 16 January 2026.I had initially entered an incorrect address, but this was quickly rectified. All shipping and customs fees were fully paid. Despite this, I have still not received my parcel, and it is now 2 March 2026.When contacting customer service, I was met with rude behaviour, and a consultant even hung up the call on me. This level of service is unacceptable, especially when all payments have been settled.I would like urgent assistance and clear communication regarding my parcel.
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