I have been a loyal Aramex Global Shopper customer for 8 years, shipping parcels from worldwide addresses to South Africa without issues. Since 2024 the service from the SA office has become completely unacceptable.First parcel (Tracking 9680012996 from UK):Received only a 6-digit code (67dbf5) instead of tracking number – no way to upload invoice in new system.Phoned SA office multiple times (30+ min waits, spoke to 3 people each time) – told to email invoice, did that, nothing happened.Only got tracking number on 27 Nov 2025.Parcel delivered 2 Dec 2025 – opened and item missing (oil seal replaced with random key ring).Supplier confirmed wrong packaging. Likely tampered during customs.Filed complaint 3 Dec with photos – system shows nothing, re-submitted, phoned every few days – no response, messages closed without reply.Forced to reorder urgently.Second parcel (Tracking 9680239984 from UK):Arrived JHB 17 Dec 2025.Told no duties, would release 20 Dec – still stuck.Phoned repeatedly – same empty promises.Eventually duties appeared, paid immediately on 28 Dec – still with customs as of 30 Dec 2025.Staff and even managers in SA office show zero interest in helping. System blocks further messages. I see dozens of similar complaints online with no action from Aramex management.I request:Full refund for first parcel (missing item + shipping)Immediate release of second parcelExplanation: Is AGS SA closing? How will Aramex fix this broken customer service?Very disappointed long-time customer now forced to switch to alternatives like Stackry or MyUS.
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