I am writing to express my extreme frustration with Aramex global shipping service from the handling of my shipment and the utterly poor customer service I have received.My package, with tracking number 4575-0919-9195, arrived at Aramex's address in Korea on October 24th, 2024. Since then, it has been lost, and despite my repeated attempts to get any updates, no one has taken responsibility or provided meaningful communication. The situation has now reached a point where my stock has expired and I am facing significant losses due to this delay.Over the past month, I have sent multiple emails, followed up persistently, and even requested to escalate this issue to a manager. However, I have been ignored each time. The responses I received were vague and unhelpful, with no concrete solutions offered. On December 3rd, I am still chasing for feedback on my package, and the lack of a clear response is utterly unacceptable.To make matters worse, Aramex is to ignoring me when I request to file an insurance claim for the lost package, even though it is clearly their fault that it has gone missing after reaching their address. This refusal, coupled with the lack of any accountability, has left me both financially and emotionally exhausted.As a paying customer, I expect much more from a logistics provider. Not only is the package lost, but the complete disregard for customer communication and the failure to escalate the issue properly has been an appalling experience. At this point, I am sharing my experience on Hello Peter and Google Reviews, as a warning to others about the lack of service and accountability at Aramex.I strongly advise potential customers to think twice before using their services, as my experience has been nothing short of a disaster.
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