On the 25th of April AGS received a parcel for me from Back Market(a company selling refurbished phones) at their US address. About two weeks later, one of their drivers tried to deliver the parcel to me but to my surprise, the box felt empty so I insisted on opening the box before I sign for it as the mentioned weight was substantial. To no surprise, the box was indeed empty. What surprised me is that the box was sealed but it just had the phone’s invoice. I then asked the driver to take it back to their hub. After contacting their support for weeks going back and forth, Aramax is not ashamed of the way they handled my parcel and they’re refusing to compensate me for the phone that they ‘misplaced’. I did not even get a mere apology. Do not make the mistake of trusting AGS with your valued parcels. If it’s something of value, I recommend MyUS. They’re much efficient and you deal with a lot less stress especially with the uploading of invoices and customer support.
Claim your business profile now and gain access to all features and respond to customer reviews.
