On 2023/11/26 I ordered clothing from Boohoo, which was sent to my Aramex Global Shopper box in the UK.The order was sent as 2 shipments, received by Aramex on 2023/11/29. As usual the upload of the invoice failed, and I had to literally beg Nomvuyo Shiba after 2 requests where she refused to do it.Once the invoice was added to both shipments, I paid the shipment charges for both shipments on 2023/12/10 and 2023/12/17. I was then charged for the entire customs duty on the later, smaller shipment, which I paid, and the shipment was delivered on 2023/12/20. It only contained 2 of the items on the invoice (out of 7).Subsequently I was again charged the full invoice customs value, in order to have the second shipment (containing the remaining 5 items) delivered. I refuse to do so, since I have already paid all shipment and customs charges for both shipments.I have sent at least 8 emails, made 2 phone calls, 2 service requests on the website and 2 whatsapp calls. The whatsapp interactions (Talent and Edith) were so slow and imbecilic, it was laughable.I have not received a single response from any of the above.So now the remainder of my goods is being held hostage by Aramex, even though I have paid all fees.And this is not the first time. The previous time I was quadruple charged, but that was eventually corrected.I wonder what actually happens to these double charges. Do customs ever receive it?I have been using Aramex for domestic couriering for many years, and for export for my own customers for the past few. I have always been happy with these services. Now I have to find replacements, since I can not trust that they will treat my customers any better than myself.
Claim your business profile now and gain access to all features and respond to customer reviews.
