I used Aramex Global Shopper to ship a dress ordered from Zara New Zealand on 1 January 2026. The parcel arrived in South Africa on 16 January 2026.
I had initially entered an incorrect address, but this was quickly rectified. All shipping and customs fees were fully paid. Despite this, I have still not received my parcel, and it is now 2 March 2026.
When contacting customer service, I was met with rude behaviour, and a consultant even hung up the call on me. This level of service is unacceptable, especially when all payments have been settled.
I would like urgent assistance and clear communication regarding my parcel.
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