architectwatches.co.uk

4.9
4.9 Based on 60 reviews

...

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Customs fee not communicated

Quality of item great but have to dock a star because under the delivery sections of website there is no indication that customs fees are paid by customer and at no point at checkout. Any reputable UK company I dealt with before always let you know. I thought this was not great. The items wind's up being more expensive then expected and free delivery is misleading. I understand we are responsible for customs but it's the lack of transparency around this that I was unhappy with.

4
Date of experience: Feb 05, 2026

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