I had a very disappointing experience with the service. After switching to their NBN, my work VPN completely stopped functioning. Upon troubleshooting, it was confirmed that the service places customers behind CG-NAT by default, which disrupts standard work VPN connections. When I reached out to the support team, I was informed that I would need to pay an extra fee each month just to receive a basic public IPv4 address. I clarified that I didn't need a static IP—only a normal dynamic public IPv4 for work. I have used other NBN providers in the past, all of whom offered a public IPv4 address at no extra charge. Charging additional fees just to opt out of CG-NAT is not typical in the industry and was not clearly communicated during sign-up. Moreover, my 500 Mbps plan frequently struggles to reach the advertised speeds, often only hitting around 300 Mbps, despite proper setup and testing. The modem was provided by the service. This feels like a classic bait-and-switch, where essential functionality is hidden behind unexpected fees. I would strongly advise against using this service if you work from home or depend on VPN access.
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