Order placed on 01/10/2025 and paid 100% upfront based on a 3–4 month delivery time. That deadline passed without delivery. The company then unilaterally moved the delivery date to mid-March 2026!A table of the exact model I purchased is currently displayed in their showroom. I saw it myself and even agreed to take that exact piece immediately. They refused to release it.I wrote a complaint in the official complaint book while sitting at that same table. Absurd!They refuse to return the money and insist only on issuing a store voucher or offering an exchange. I have rejected this many times. A voucher is not a refund — it forces me to remain their customer after a fully paid order was not delivered.The case is already registered in the Complaint Book, reported to ASAE, and submitted to the Lisbon Consumer Arbitration Center (CACCL).I strongly do not recommend this store.
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