arenaloom.com

Very helpful

Very helpful

Date of experience: Feb 13, 2026

l never got my parcel and tracking…

l never got my parcel and tracking order info,so make sure when you purchase at this shop check if it's accurate to avoid being scammed

Date of experience: Feb 12, 2026

Very accommodating business

I really appreciated the quick responses.

Date of experience: Feb 12, 2026

Issue addressed by Emerald

Date of experience: Feb 11, 2026

I did not know it will be an…

I did not know it will be an membership, saw the advertisement on Facebook, and participate in the challenge i thought it was a give away. Thats where money out of my bank account just disappear, i had to take out a loan just to pay my childs school fees and food because of this scam. I really really would appreciate of you can refund my money. Please cancel this membership. Single mother with 1 income. Eugene helped me

Date of experience: Feb 10, 2026

This was not as advertised

This was not as advertised. I signed up to get 2 discounted SHEIN boxes but this was no affiliation to SHEIN. Via email, Emerald in the escalation department said he would refund my money.

Date of experience: Feb 09, 2026

I accidentally signed up for VIP…

I accidentally signed up for VIP membership but luckily Violet from Customer service helped me fix things and hopefully I can get my full refund

Date of experience: Feb 08, 2026

Great

Great! Got it done in a timely matter

Date of experience: Feb 03, 2026

BEWARE! BEWARE! BEWARE!

Please be aware that when you order from this company, you are automatically enrolled in a membership charging hefty membership fees. That is not clear when placing your order. As a follow up...after trying to ask for a supervisor to call and a weeks worth of emails going back and forth asking how much they plan on charging me for mistakenly being a member for less than 30 minutes, they can not answer specific questions, consider calling at 5:30am a call back, and now holding me hostage saying they won't consider refunding anything until my review is removed! WOW...BEWARE! BEWARE! BEWARE!Follow up #2-They refuse to refund me for something I ordered and canceled and never received. Maybe they are trying to charge me for a membership that was slipped in to my order that was canceled within less than 30 minutes?? I suggest you NEVER BUY FROM THEM!Follow up #3-I have been requesting my refund since Feb 4, 2026. It is now 2/16/26. Countless emails and nothing received by this company and they are trying to hold my refund hostage by only agreeing to issue the refund if I remove this review. Well I know I would want to know so I am not removing a review that could help others avoid this scam of a company.Follow Up #3-I placed an order on Feb 4,2026. I immediately canceled it along with a membership that this company slipped in to my order. I asked for a supervisor to call me back countless times and they called at 5:30am! I did not answer it. It is now Feb 17, 2026 and I still have not seen any refund for a product I never got and canceled immediately after learning you need a membership to shop with this company. After countless emails, they agreed to refund me for something I never got only if I remove my review. Now all of a sudden they want to speak to me???? There is nothing to discuss any more. Hoping to receive my refund but after asking over and over, I have not seen the refund come through. I will continue posting with follow ups until I receive my refund, hoping this rating stays at the top to warn others not to order from them.

Date of experience: Jan 31, 2026

While the process was a bit confusing…

While the process was a bit confusing Alero helped fix it.

Date of experience: Jan 31, 2026