Firstly, be aware that this is not a large organisation, but a tin pot outfit that appears to be run by a handful of people whose sole job is to part potential “employees” from their money. I joined a training course - for which I had to pay £49 - for a customer service role. I had 20+ years experience in this type of role but was tired of people moaning at me every day. This role was advertised as inputting orders, not dealing with complaints. However, this was misinformation at best. The majority of the calls were people complaining. My main issues though are with the quality of the training and their lack of interest in you after you pay your fee. We were not trained to deal with the issues raised. The first 5 calls I received were nothing to do with any of the training we had received. When I raised this issue, I was told I would get used to it. Things didn’t improve. The questions I asked our trainer by email went unanswered - as did most of my emails. After I left the course, I requested a refund of my training fee because I believed they had taken this money under false pretences - namely that they would provide full training (untrue) for a job taking orders not dealing with complaints (untrue). We were advised we would work a minimum of 20 hours per week and would pay them £40 per month as an ongoing fee. It also turned out that they couldn’t guarantee 20 hours but wouldn’t reduce the monthly fee in this event. I received no reply to my email - or to any subsequent emails. Unscrupulous company who only care about raking in course fees and have no interest in their employees. They will promise you anything to hook you in, but - be warned - their attitude changes immediately after you pay your course fee.
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