We have Ariston EVO 30 boiler , we went away onthe 24/01 for a short break in the Cotswolds ( I have booking confirmation and invoices to support this) we returned on the 29/01 to find the boiler in fault and it would not reset. Called the gas engineer he attended and after consulting with Ariston the boiler required a new circuit board but they also informed him the warranty expired 25/01 so the parts would be chargeable after we had explained that we were away ect Ariston just said the boiler is out of warranty a per are terms and conditions our gas engineer ten asked if the would do a fixed price repair , they replied we don’t offer that service anymore, he then asked would you contribute with a small good will gesture and all they could say was no we are operating within our terms and conditions.The engineer returned on the 4/02 when he had received the part and again spoke to Ariston technical who informed him that if this was a retro fit to an existing boiler there was a modification required to the ignition system and he would require another part which he got shipped overnight and returned 5/02 to fit it.So we again spoke to Ariston bearing in mind we had now been without heater or hot water for 7days and we ate 66 & 71 years of age,but again they were not interested .All in all with the boiler being 4 days out of warranty and the engineer being given inaccurate information all Ariston can say is we are working within our terms and conditions Shall not replace replace this boiler with an Ariston product when required or recommend them to anyone telling them to stay well clear , worst customer service we have ever received from any company
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