my husband rang to say that our boiler had stopped working after we had a local guy out who told us it would be a warranty job, the weather was very cold and we had no heating or hot water, he phoned at 11.50am on Monday and was told they would put it though as an emergency. The local company that you use did not get the email till late Monday evening by which time all the engineers had been allocated the jobs for the next day.The engineer arrived on Wednesday morning and it took him about 15 minutes to fix the boiler, well done to the engineer shame we can't say the same about the person who took the original call for help.
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