Bought a brand new Static which has the Ariston boiler fitted. Our gas engineer came to commission our boiler which serves hot water and radiators. This boiler is brand new never been used. We have warranty on the boiler. They noticed the water pipes leaking on start up so they couldn’t continue to commission it. They on our behalf contacted Ariston to attend to solve the leak. Ariston engineer said he couldn’t mend it due to the boiler needing emptying and refilling. As our sites water is now turned off until March 2025. He said he can’t mend it until March even though he had the replacement part in his van. Today they’ve sent us a call out fee of £99 which they say it’s a non warranty call out. Am I missing something here, why is a brand new boiler never used not under warranty. It’s not a leak on the water pipe into the van, it’s on the pipe work that was already on their boiler.
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