The part that has already been changed by your company previously is not working and I was told by the engineer that it's not covered this time Good I have just read your replyYour engineer didn't tell me what you have wrote in your reply Your engineer told me that heat exchanger plate is faulty and that's what needs changing which had been replaced by your engineer not long ago when they made a total blunder of the repair changing the wrong parts so obviously they have not done the repair properly previously and now trying to shif the blame as a matter of fact it was the same engineer who attended before took various parts apart and then left the boiler like that for days and then another engineer came and ordered new parts and said the previous engineer did not know what he was doing You need to investigate this because clearly your engineer is not doing his job properly Just to clarify you can check your records this part was replaced in April 2025 which I was told by your engineer is the issue currently so the part has not even lasted a year
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