I first reported my issue on 27th August 2024. The first engineer allocated to the job didn't turn up and another was sent out on 12th Sept. He said i needed a heatplate. On 24th Sept I rang Ariston to get an update and I was told that the original.ticket was closed and they would open a new one. Over the next 4 weeks, 2 more engineers told me that I needed a heatplate, and that they would order it from Ariston. Meanwhile my situation had gotten worse - I had no hot water at all. Finally, on 23rd October an engineer came, with a new heatplate, and resolved the issue.In all it took just over 8 weeks from first report until satisfactory conclusion.
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