I have happy purchased countless times through Arka but this last order was very disappointing and frankly upsetting.I purchased two different size boxes. One set came first and I could tell the clarity, color, and overall appearance was off the second I opened the box. Many boxes also had jagged sides where it looked as if the cutter chewed them up. I messaged the company and was only given replacements for the jagged boxes because “I only purchased a quantity of five hundred and that’s the quality I should expect for such a low amount. If I wanted better quality, I should’ve bought more.” I have been a faithful customer for years and to hear that was extremely disappointing. Smaller customers such as myself are the foundation to any business. And again, I have purchased lower and higher quantities and never had a problem with the boxes. The second size came and they weren’t much better than the others and also came with what I can only describe as ink confetti on the boxes. I had to give the all a wipe down because they left my counter and fingers a mess which isn’t ideal when I plan to put chocolates in the boxes. I didn’t mention this to the company because I was dismissed the last time as being unworthy of quality. I will also mention that the wait times for getting your product after paying are atrocious, you need to purchase months in advance because if not, you won’t get them on time.
Claim your business profile now and gain access to all features and respond to customer reviews.
We're Packaging Industry Experts with a Decade's Brand Experience.
We’ve helped over 2,000 clients in 950 cities worldwide upgrade their unboxing experiences and wow their customers!
Online Design Tool · 3D Preview · Short Run Shipping Boxes · Custom Packaging Boxes
