As a custom event planner, with high end clients, I have to plan, coordinate, order and deliver scores of details within each event. My client asked me to arrange for a custom box to hold two wine glasses she was giving to attendees. Despite scores and scores of emails and more than 3 hours talking to the "customer service" agent, the box that was delivered was pretty but entirely too big for the project. Mind you, I took measurements of every detail of the glasses, the height, base, diameter of the opening, etc. and sent photographs of the contents, and told them exactly what kind of box we needed...only to get one that was about 2 inches too large at every point. I wasted no less than three weeks waiting for this order, only to have to start all over again with another vendor. This huge disappointment put my project in jeopardy because of the delays. Their "online" design tool prove fruitless as well. I will not reach out to this company again.
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