I’m writing to express my concern regarding the Aromini Mini BT diffuser that I purchased on January 15, 2024. After only moderate use, the unit has stopped functioning properly—specifically, there is no air puff being emitted/motor stopped working.At the time of purchase, I selected this diffuser in part because your site indicated that repair services were available via mail-in. However, I’ve since learned that this option is no longer being offered and that my only recourse is to purchase a replacement base for $50.If the terms of your support policy have changed since my purchase, I believe I should have been informed, especially as it directly impacts the usability and longevity of the product I bought in good faith. A sudden shift from offering repair to requiring a replacement at additional cost feels both unfair and contrary to the expectations set at the time of sale.I would not recommend purchasing anything from this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
