I purchased a diffuser from this company and initially expected a premium experience, but it quickly turned into a frustrating one.
After upgrading to a new iPhone, the diffuser would no longer connect, making it essentially unusable. A smart device that stops working with a common phone upgrade defeats the entire purpose. On top of that, the unit is surprisingly loud, which makes it unsuitable for a bedroom or relaxing environment.
I contacted customer service multiple times, hoping for troubleshooting help or a replacement, but I was given the runaround and no real solution. It felt like they were more interested in closing the ticket than standing behind their product.
I also submitted a review on their website that was never published. Notably, their site shows only 4- and 5-star reviews, which raises concerns about whether negative feedback is being filtered.
Based on my experience, I cannot recommend this product or the company’s customer support.
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