Do not buy directly from Arrow under any circumstances. I informed them that the disc I had bought from them didn't work. They assured me a replacement would be sent. I waited a week, then contacted them again, and they assured me it would be sent within 30 days. Once I was outside the month's return window they then told me they wouldn't be sending me a replacement, or giving me a refund, saying that I was now not within the mandatory return window. They have been rude, dismissive, and are just deciding to keep my money while I have an unusable product. I posted my experiences to reddit to let others know about this and what really surprised me was just how many people (I'd estimate at least 100) said they had had similar experiences and would also never be purchasing from Arrow again. It seems their horrific customer service is the worst kept secret in the physical media sphere.
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