This review is in relation to the bad service I had from Arshipscho.On the evening of 22 September New Zealand time I purchased a toilet seat fastener from Arshipscho. I am on a very limited budget and had been looking at this for a while as I had a wobbly toilet seat. The price was stated as $27 all up including postage, and there was no indication of what country the website was located, so logically assumed it was in my country. It was not until the next morning when I checked my bank statement I noted that $47.73 (plus another 0.90 cents for currency conversion) was debited from my credit card. I immediately contacted Arshipscho and asked for my transaction to be cancelled advising the reason. Shortly later I received an email asking me to state the reason again, which I did. We had a few emails backwards and forwards during the day with me basically repeating the same thing, and after a day they responded advising that they could not stop the order as it has been sent out – if they had done so when I first advised to cancel the order they would have, but it just felt like they were using delay tactics.Customer Services, although polite and kept apologizing were sounding rather arrogant. They kept advising that the US currency was the international currency, and I should have known that. Ten to twenty years ago this was the case, but now there is a few international currencies, and even when I pointed out that the web advises this (and even advises that the Euro is now the number one currency), but they just kept repeating this in every email reply. It is now common practice that when advertising overseas to include the country currency abbreviations so that there is no confusion (also advised on the web), but they disagreed. Any other US website I have previously dealt with has used the currency country code which eliminates any confusion.Finally the shipment arrived last week. I took off the toilet seat and popped the old screws though, so they are no longer useable. I then went to attach the new ones that had arrived, only to discover that they were too large to fit through the hole, so are not compatible, so not fit for purpose. I emailed advising, and the response I received was that they were in perfect order when shipped, so they were not liable, and in good faith they advised that they could refund $2 in good faith. When I advised them that this was not acceptable, they advised that a $4 refund was their best offer. When I have asked to return the product for a refund as it has not been used, they have discouraged me from doing so advising that it would cost me too much in postage.I now have to a product which is not fit for purpose and need to buy new ones from New Zealand, which will put me further out of pocket. This is the first company I have dealt with which I have found so uncooperative and not client focused. In my country they would have given a refund on return of product, if not offered a better refund that was not an insult. I am posting this review in the hope that other people do not go through the same stress that I have!
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