This was my second or third purchase from them. The preceding transaction were great! This last transaction was not.The piece was large, 48”X48”. It was listed as in excellent condition as my previous ones were also. The shipment was three to five days delivery but took 13 days, no problem.My prior experience with Art Galleries is they would order the appropriate size art shipping box. This shipping box was a “pieced and taped together” Home Depot box. Ok as long as the art is not harmed, fine.The art was wrapped in a large plastic bag. Upon opening there were three very noticeable scuffs marks and one line six inches long trailing from the side to the exterior. I was not happy as this was to be a giftI sent photos of the shipping box and the damage to the painting to Robbie. She responded quickly and offered to find someone locally to repair it.My issue is the painting was to be in excellent condition, wasn’t. I asked for compensation for my inconvenience and received no answer on my request. I also mentioned returning it but was directed to repair it.The damage has been repaired. It would have been “very nice” to have received some financial reimbursement from the seller for all my time invested plus my disappointment. The seller should have inspected the painting before it shipped. There was no way this damaged was done during transit. The internal packaging was clean, no paint marks.Bill
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