artbrokerage.com

Excellence in the midst of unexpected events

I recently purchased an original painting through ArtBrokerage.com. I recommend them in the highest. They are honest, caring, intelligent and informed. They are available and personal, and they show their care in action. One can never guarantee there will be no complications in a transaction, but I can indeed guarantee that ArtBrokerage is qualified, competent, and eager to make things as good as they possibly can be.When one is using a brokerage service, there are several qualities that go into what makes an outstanding broker. In this case, the broker is dealing with the buying and selling of art, anywhere from $1,500 all the way up to the tens of thousands of dollars.First off, the broker needs to have integrity and earned trust. They need a track record of transactions in which they've filled the needs of both the sellers and the buyers. ArtBrokerage's track record demonstrates this history. Secondly, they need to have knowledge of their craft, understanding both the artworks themselves but also the means by which these treasures can be transported from one place to another....and ArtBrokerage has this as well.But most importantly, a great broker needs to have a skillset that involves the inevitable hiccup or snafu. After all, we're dealing with transportation systems that occasionally lose things, damage things, or face emergency situations of their own. How does the broker handle it when something goes wrong? This is the place where a great brokerage shines, and ArtBrokerage certainly showed me great creativity, skill, and compassion in my transaction.This is the core of my review of ArtBrokerage: how they handled a situation that faced many challenges from the time my painting was shipped until I received it. My broker was caring and present as they explained the challenge that had arisen. They had a handle on what was occurring and their communication was clear, detailed, and supportive. They laid out a plan of action and promised to keep me current as the days passed.Imagine yourself in that situation and then having someone who was your ally working on your behalf. As the buyer in the situation I was worried that the painting I desired would not arrive and I was assured that my money was safe as the painting was fully insured. I found myself very grateful that they'd set things up the way they had and kept my funds in a neutral place until I received the painting. I have no doubt that the seller was impatient to be paid, but my broker stood firm and insisted that their quick action, coupled with allowing time for delivery, was the remedy to the complications that had arisen and we just needed to wait.Imagine being the seller: how easy it would be to imagine that ArtBrokerage was trying to steal from you...but that's a silly worry, really, since the brokerage never ever takes possession of the items, but simply facilitates the transaction. I can attest to how my broker consistently mentioned a heart for the seller and made sure to check with me so that the seller's funds could be released at the earliest possible time.Perhaps my situation might even be the other side of a recent review which was, shall we say, less than charitable and certainly conveyed less than 1% of the needed information to make a good decision about whether or not to use ArtBrokerage's services.I give full marks, a hearty "well done", and my heartfelt thank you!

Date of experience: Feb 15, 2025